The family-owned company receives as first Munich residential real estate brokers of the TuV Nord has ISO certification of Aigner Immobilien GmbH after a thorough examination awarded the certificate according to DIN EN ISO 9001: 2008. Thus, the family-owned company is the first TuV approved broker for residential real estate in Munich. The ISO 9001:2008 standard is a cross-industry international standard, provides the specific requirements for a quality management system (QMS) in company. It aims to submit to all divisions the continuous improvement process. The focus is always testing the customer requirements, to provide a long-term basis for customer satisfaction. The AB real estate GmbH ensures this by a regular customer satisfaction survey, as well as a functioning complaints management. Thomas Aigner, Managing Director of the Aigner Immobilien GmbH, was the norm but not far enough. Therefore the company decided the quality management system with a specific real estate Process cube”to link Dr.
Jochen Sommer. In this combination, there has never been an ISO certification. This all areas were provided with processes and a completely new corporate structure be created. The staff made a significant contribution. They kept their work procedures in writing and made suggestions for improvement in their respective area of responsibility. We were very motivated to submit this test from the outside”, so AB, because we want to not only maintain our quality, but also, always continue to expand. About the certification we are of course very happy!” The quality manager Julia Pagel was consulted by AB real estate GmbH as external specialist. Once per year the quality proven by the certificate is checked by TuV. Dr. Berit Dirscherl